BEST program

How does L’Oréal capitalize on collective intelligence to achieve its operational excellence objectives?

  • operationalexcellence

The context

A world leader in beauty.
Present on all distribution channels.
86,000 employees.
42 factories around the world.

  • Industry: Beauty
  • Launch date of the system: January 2020
  • Department initiating the program: Operations Management

The challenge of the Operations Management

  • To capitalize and showcase local initiatives that bring value.
  • To develop a culture of sharing by promoting cross-disciplinary cooperation and exchanges between its 42 factories around the world and their various businesses.

Yumana’s solution

A program based on collective intelligence designed to optimize the group’s operational excellence approach, deployed through an innovation management software.

A system that allows the Operations Management teams:

  • To make the employees of the group’s 42 factories active participants in its continuous improvement process.

    26 business lines and 30 countries represented


    A community of more than 5,000 committed employees

  • To continuously collect best practices proven in the field.


    2243 initiatives shared

  • To organize “problem-solving” challenges on specific business themes to encourage employee engagement.

    25 organized challenges


    6 selected themes: connected sensors, Quality, HR, Manufacturing flow, HSE and CSR.

  • To evaluate and communicate these good practices with the objective of adoption and scaling up.

    270 best practices become standards


    534 initiatives adopted

Patricia Schneider L'Oréal

Collaboration with Yumana is an effective cocktail of listening, creativity, method and technology. The Yumana digital solution allows us to put collective intelligence into action to share and spread best practices across the global network of our 40 factories and 150 fulfilment centers. By enabling easy exchanges between sites and countries, the software boosts cooperation and allows all network users to share turnkey solutions for greater efficiency and agility.

Patricia Schneider ,

Corporate Quality & EHS Transversal Efficiency Director - L'Oréal

Yumana’s scope of action

  • Digital platform
  • Audit & Audit & Redesign of programs
  • Communication & Animation
  • Team coaching
  • Programs design



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