Gen AI at the Core of an Open Innovation Ecosystem
Bouygues Telecom, the french full-service communications operator, is giving its collaborative platform InnoLab a new dimension with the support of Yumana and its open innovation solution.
The goal is to make the experience more fluid, participative, and powered by community intelligence. This revamped version places the user experience and collective engagement at the core of the platform, now enhanced with generative AI to help participants structure, refine, and elevate their ideas more effectively.
The ambition? To take InnoLab to the next level, transforming it into a benchmark ecosystem capable of mobilizing collective intelligence and uniting the full network of innovators to anticipate and tackle future technological challenges.
A Collaborative Innovation Lab that Engages Its Communities
Since April 2023, Bouygues Telecom’s InnoLab has established itself as a true space for experimentation and co-creation. Open to customers, employees, and partners alike, the collaborative platform gathers ideas, tests new concepts, and confronts innovations with real-world use cases, all with one clear purpose: put the customer at the heart of the innovation process.
This approach perfectly aligns with Yumana’s mission: to provide organizations with an innovation platform capable of connecting internal and external ecosystems, surfacing and structuring high-potential projects, and placing communities at the center of value creation.
For Bouygues Telecom, Yumana’s technology makes it possible to orchestrate discussions more efficiently, collect real-time feedback, and leverage community insights to co-create services that truly reflect user needs, empowering everyone to actively shape the future of telecom technologies and services.
A Reinvented Platform Powered by Yumana
To accelerate this new chapter, InnoLab relies on Yumana’s platform and generative AI to redesign the entire innovation journey. The platform now supports every step of the process from ideation to implementation:
- Exploratory research: Before submitting an idea, AI allows users to query an extended knowledge base to draw from existing insights, strengthen their thinking, and fine-tune their proposals.
- Smart brainstorming mode: From a simple prompt, the tool suggests five possible angles to explore, helping contributors sharpen or reframe their ideas. AI also analyzes submissions to assess originality and potential, using both community experience and internal data.
- Simplified production: AI assists contributors in drafting clear, engaging, and well-structured ideas, highlighting key strengths and facilitating internal visibility.
- Smart search engine: Thanks to Yumana’s intelligent search feature, users can simply ask a question to find related ideas, existing solutions, or relevant experts.
The new InnoLab also introduces a more intuitive and interactive user experience. Through gamification, every contribution earns points that can be redeemed for tangible rewards directly within the InnoShop, making participation as rewarding as it is impactful.
« After two years and thousands of co-created ideas, the digital InnoLab is reinventing itself with an intuitive interface, AI, and gamification, boosting collective intelligence and helping us imagine tomorrow’s innovations together. »
Innolab, A Growing Collaborative Adventure
In just over two years, InnoLab has helped test more than 25 projects and mobilize thousands of contributors.
With Yumana, the platform enters a new era: generative AI becomes a central driver for defining, accelerating, and amplifying innovation impact.
This strategic choice reflects Bouygues Telecom’s ambition to make InnoLab a true embodiment of innovation, leveraging technological breakthroughs to empower the collective.
In the same spirit, Bouygues Telecom offers active InnoLab members a one-year subscription to Perplexity, the conversational AI engine, as a way to democratize access to generative AI and help users experience its transformative power firsthand.
Discover the new InnoLab and join the community:
CEO & Co-Founder Yumana
