How URSSAF is building a culture of innovation in the public sector
Discover how a single platform empowers thousands of employees to improve processes, share solutions, and drive measurable progress across the entire URSSAF network.
Discover how a single platform empowers thousands of employees to improve processes, share solutions, and drive measurable progress across the entire URSSAF network.
URSSAF, France’s social security collection agency, faced a dual challenge: accelerating digital transformation while spreading innovative ideas and best practices across 22 regional organizations serving over 10 million users.
To meet rising expectations for efficiency and service quality, URSSAF needed to act swiftly, enabling every region to collaborate, share, and innovate as one networked organization.
URSSAF’s response was bold and human-centered: the launch of “Pépites,” its corporate innovation program powered by Yumana.
Yumana partnered with the Innovation & Transformation Department to design a decentralized governance model aligned with URSSAF’s federated structure.
Each of the 22 entities gained autonomy to manage its innovation portfolio, while contributing insights and results to a national dashboard.
Within months, the “Pépites” program became a cornerstone of URSSAF’s modernization journey, generating measurable results and long-term engagement.
nationwide
now actively contributes to innovation
submitted
across the entire URSSAF network
since day one
By embedding collaboration and accountability into its DNA, URSSAF proved that public institutions can innovate with the same agility, transparency, and ROI discipline as private organizations.
“Corporate innovation is now a cornerstone of our organization. It places every employee at the heart of a collective movement where shared ideas become real sources of value.
To support this vision, we needed a powerful, intuitive, and engaging tool capable of connecting people and ideas across all our regions. With Yumana’s innovation management platform, we found exactly that.
Beyond the technology, it’s the human partnership that made the difference: Yumana’s teams have been trustworthy, responsive, and deeply committed to our success. Their expertise, energy, and empathy have guided us every step of the way, turning collaboration into lasting impact.”
Cyrille Sillans
Product Manager
“Pépites” Participative
Innovation Approach
The “Pépites” program was launched in 2019 with four pilot entities and 3,500 employees. Following strong engagement, it was progressively rolled out to all 22 regional branches.
Each region now operates within its own innovation workspace on the Yumana platform. Thanks to a multi-instance architecture, entities enjoy full autonomy while contributing to a shared knowledge and performance ecosystem.
Manage contributions and track project maturity.Launch ideation campaigns tailored to local priorities.Engage their community to evaluate and prioritize initiatives.Access best practices and reuse solutions validated by other regions.Monitor implementation and measure impact through live dashboards.This decentralized, data-driven model ensures agility, accountability, and long-term scalability.
URSSAF relied on Yumana’s innovation management platform to scale participation and measure performance.
The platform combines structure, autonomy, and real-time insights, turning ideas into operational impact across 22 regional entities.
Each branch operates autonomously within a shared governance model, ensuring alignment and accountability.
From idea submission to implementation, every step follows a clear, transparent process that speeds up decision-making and tracking.
Peer reviews and expert scoring simplify prioritization and help identify high-value initiatives faster.
A searchable repository consolidates validated ideas, avoiding duplication and promoting reuse.
Live dashboards provide leadership with visibility into participation, maturity levels, and realized benefits.
Gamified modules and recognition systems sustain motivation and highlight success stories across the organization.
Several enablers made URSSAF’s corporate innovation program a lasting success:
A step-by-step deployment strategy built confidence locally and allowed each region to embrace the platform at its own pace.
The Innovation Department continuously refined processes and simplified knowledge transfer based on early user feedback.
Empowering each regional entity to manage its own challenges fostered accountability, agility, and stronger engagement.
Regional teams leveraged their operational expertise to identify actionable improvements and share them nationwide.
Thematic campaigns on sustainability, new work methods, and process simplification generated broad participation and visible impact.
This combination of structure and freedom enabled a sustainable, employee-driven innovation culture.
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